A Joint Optimization Method for Multi-Turn Dialogue Intent Prediction and Adaptive Human-Machine Transfer in Intelligent Customer Service Scenarios. International Journal of Computer Science and Engineering, [S. l.], v. 1, n. 03, p. 88–94, 2026. Disponível em: https://iakgvllc.org/index.php/IJCES/article/view/31. Acesso em: 16 jul. 2026.